All of those complaints cited problems with billing and collections. Search & Recovery in the preceding three years, with 6 complaints closed in the previous 12 months. Search & Recovery?Īs of January 2019, the BBB has closed 11 complaints against I.C.Q. How many complaints are there against I.C.Q. They also state that all ICQ “collection policies and procedures… adhere to all federal, state, and local laws regulating collection agencies.” However, the ICQ website is client-facing and does not include a consumer resources page with links and references to laws and enforcement agencies. ICQ states that all collectors undergo certification in the Association of Credit and Collection Professionals’ Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and Health Insurance Portability and Accountability Act (HIPPA) training programs. Buzzfile estimates ICQ’s annual revenue at $85,000 and the size of its headquarters staff at only 1 employee.Īccording to its website, ICQ has “dedicated itself to providing quality service with the latest technology and collection strategy.” ICQ states that its“services and understanding of client industries helps distinguish…them from other collection agencies.” ICQ “helps customers reduce costs associated with undeliverable mail and maximize… net return of delinquent dollars.” ICQ also “strives to earn… respect by truly becoming a long-term partner, delivering products and services today and tomorrow.”Īs a full-service collection agency, ICQ accepts delinquent accounts from a variety of businesses and industries, including medical and healthcare providers, such as laboratories, professional and technical offices, and specialized providers of dermatology, emergency medicine, and pathology, orthopedic, and radiology services dental service providers, including general, cosmetic, pediatric, orthodontics, and surgery hospital small balance accounts, including in-patient and self-pay banking, credit card, and secured and unsecured loan providers dishonored check balances city and county utility service providers rental car providers education lenders and commercial business-to-business debts.Ĭollection services at ICQ include telephone contacts and collection letters for early recovery efforts and collection letters that “complement telephone campaigns in which phone contact is not possible.” ICQ states that its collectors are “trained to conduct themselves as an extension of the clients’ collection effort… in a tactful, ethical, and courteous manner.” In addition, ICQ’s skip tracing department can help locate consumers “when mail is returned or no response is received after many attempts when the phone is disconnected or when consumers stray or relocate and leave debts behind.” The BBB established a profile page for ICQ in 2014. is a legitimate collection agency, founded in 2004 and incorporated in 2011. According to the Better Business Bureau (BBB), I.C.Q. I'm willing to help if I can.The harassing company pays our fees. If you remember the board(s) and/or club(s) you posted on, then maybe you can track someone down who saved something. Your faint, but only hope are the board refugees. It's actually pretty depressing that such a large piece of internet history is just GONE like that, but that's kinda a derail. They have no hope of ever seeing the light of day again for anything other than a court order, because they and whatever other Prodigy assets still exist have passed hands so many times that I couldn't even tell you for certain who has them (probably SBC/AT&T). but they're in some nameless vault somewhere on backup media in a markup language nobody knows anymore. Unless someone tossed them, complete archives of the Prodigy boards DO exist. The refugees scattered to boards all over the web, many of them ended up as Delphi Forums. they even pretended to be shocked when nobody used them and the service bombed. They decided it was easier to just be a basic ISP called Prodigy Internet, and start their communities over from scratch as web-based boards closed to the general web. Prodigy never bothered convering the service to any remotely modern format - they shut down the service you remember in late 1999 (claiming Y2K as the culprit). Ex-Prodigy employee here: wish I had better news, but you're probably out of luck on the old posts thing.
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